Computers

NewVoiceMedia secures USD20m series B funding

NewVoiceMedia, a provider of Cloud contact centre services, has secured USD20m funding from new investors Highland Capital Partners Europe and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.

NewVoiceMedia’s cloud service is instantly deployable and provides patented routing capabilities designed to enhance the customer experience. The company is growing by more than 200 per cent a year and now serves more than 8,000 agents in 30 countries including Parcelforce, PhotoBox, QlikTech and SHL.

The additional investment will help accelerate the company’s global ambitions including opening new offices in North America, where the solution is already widely used. Its platform, ContactWorld, integrates natively with salesforce.com Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy world-class contact centres.

Laurence Garrett, who joins the board and is a general partner at Highland Capital Partners Europe, says: “We are delighted to become part of the NewVoiceMedia journey. We are working with a seasoned entrepreneurial team led by a great leader in Jonathan Gale. Eden and Notion Capital are great investors who continue to support the Company strongly and the Company has very impressive growth.”

Rory Stirling, director of MMC Ventures, says: “We are delighted to begin our investment partnership with NewVoiceMedia. Having experienced fourfold growth between Q1 2011 and 2012, the company is creating a real success story with its world-leading contact centre service. MMC focuses on backing businesses that can succeed on a global scale and we think that NewVoiceMedia fits this criteria very well.”

Jonathan Gale, chief executive of NewVoiceMedia, says: “The contact centre market has lacked innovation from traditional on-premise vendors for many years. NewVoiceMedia is tapping into the major developments in the technology world, including Cloud Computing, social media and mobile devices, to provide customers with a next generation service. This investment will allow us to continue to innovate ahead of our competition and expand our service globally."

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