NVM Private Equity has invested GBP3 million in Intelling Limited, a communications business which provides customer services support for companies such as Telefonica and Missguided.
The company has a number of growth opportunities, including new geographies and markets, and the funding from NVM will accelerate the development of new business streams and help strengthen the growth of Intelling’s core activity.
Intelling offers a range of inbound and outbound telemarketing and customer care services, specialising in the business to consumer market. Headquartered in Manchester with additional premises in Belfast and Burnley, the company currently has approximately 400 staff and has enjoyed year-on-year growth since formation in 2012. Using in-house technology the company has developed a strong brand and provides a highly-tailored contact centre support to its customers.
Founded by entrepreneur Phil Morgan (CEO), Intelling has developed a network of brokers and affiliates from which it acquires data for its contact centres and then generates its own quality assured data.
This transaction is the ninth investment for NVM in the last 12 months.
Morgan says: “NVM’s support will be instrumental in driving our future growth as we look to further develop our offering and customer base and we’re delighted to be working with Andy and the NVM team. We have built a strong business since the company’s formation in 2012, and this transaction provides a great foundation for the next stage in our development.”
Andy Leach, investment partner of NVM, says: “Intelling is an exciting and dynamic communications business and we have been very impressed by the management team, who are extremely well-regarded within the sector and bring a wealth of experience and an excellent track record. In Intelling we are backing an ambitious business operating in a market that has significant growth opportunities.”
