Cloud contact centre vendor NewVoiceMedia has secured USD50m in a Series E round of funding, taking the total raised by the company over the last 18 months to USD105m.
The new investment will accelerate the company’s international expansion, develop its portfolio of cloud solutions and strengthen its infrastructure, sales, marketing and professional services capability in North America, APAC and EMEA.
New investor Technology Crossover Ventures (TCV) led the round, joined by existing shareholders Bessemer Venture Partners, Highland Capital Partners Europe, Eden Ventures, Notion Capital and salesforce.com.
NewVoiceMedia’s cloud customer contact platform integrates with Salesforce to connect organisations with their customers worldwide, enabling them to deliver a personalised customer experience and drive a more effective sales and marketing team.
NewVoiceMedia now serves in excess of 13,000 agents in 40 countries on five continents, including Parcelforce, QlikView, DPD, Topcon Positioning Systems and Truphone.
TCV is a Silicon Valley-based provider of growth capital to technology companies. Its general partner John Rosenberg will assume a position on NewVoiceMedia's board of directors with immediate effect.
Rosenberg says: “TCV’s strategy is to invest in leading growth technology companies with a proven business model. We were impressed with NewVoiceMedia’s experienced leadership team, clear vision, relentless focus on excellent customer service, extremely rapid expansion and innovative multi-tenant cloud contact centre platform. We are thrilled to have the opportunity to help NewVoiceMedia continue its impressive growth.”
Jonathan Gale, CEO of NewVoiceMedia, says: “This investment is a powerful endorsement of our world-class technology, market position and global business strategy. In our last financial year, license revenue grew at over 100 percent, outpacing the market fivefold; and as the contact centre industry transitions rapidly to the cloud, our technology leadership, global infrastructure and superior sales and marketing will allow NewVoiceMedia to continue its growth trajectory ahead of the market.”
