American Residential Services appoints new Chief Executive Officer

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American Residential Services (ARS), the nation’s largest provider of residential heating, ventilation, air conditioning (HVAC), and plumbing services, has appointed Scott Boose as Chief Executive Officer. 

Boose, a senior executive with significant experience in the HVAC, plumbing, and home services industries, succeeds David Slott, CEO of ARS, who will remain in a senior advisory role and assist Boose and senior management during this orderly leadership transition. 

Based in Memphis, Tennessee, ARS operates a network of more than 70 locally managed service centres in 24 states, with approximately 6,000 highly talented employees and the largest team of HVAC technicians and plumbers in the US. The company is dedicated to providing exceptional customer service with an emphasis on highly skilled employees, state-of-the-art technologies including smart home and remote diagnostics, 24/7 service, and a 100 per cent money-back guarantee. It operates under the ARS brand and other affiliated brands, while capitalising on differentiated relationships with leading national retailers. 

Slott comments: “I want to take this opportunity to thank all of the talented, dedicated employees throughout the ARS organisation as well as our deep, experienced leadership team. It has been my distinct honour and privilege to work with our team over the past 15 years to build ARS into the industry leader it is today. I enthusiastically welcome Scott as a tremendous addition to this organisation who will work alongside our superb management team to help accelerate our numerous growth initiatives. The growth of ARS through the pandemic is a testament to the strength of this organisation, our employees and brands, and the outstanding customer service we provide. I look forward to supporting Scott and the ARS management team during this planned transition and wish all of our employees great success in the years ahead.” 

Boose says:“I appreciate this vote of confidence from our investment partners at GI and Charlesbank and look forward to applying my experience in the HVAC, plumbing, and home services industries to build upon the success that ARS has achieved under Dave Slott. The years ahead will bring continued growth as we reinforce the company’s focus on outstanding customer service and expansion into new markets, including through M&A. ARS employees are the lifeblood of this organisation, and we will continue to focus on providing them with fulfilling careers. This is an exciting time to join ARS and I look forward to benefiting from Dave’s insights during the transition.” 

Hoon Cho, Managing Director at GI Partners, which made a majority investment in ARS in 2020, says: “Scott is a dynamic leader and team builder with an outstanding track record, and we are pleased to have him join ARS as CEO. Scott’s experience and acumen will allow him to ensure ARS’s continued growth and category leadership. We are grateful to Dave for his many years of dedication and success in building a great company. Dave and the ARS management team have positioned ARS well for this next exciting stage of growth.”  

Prior to joining ARS, Boose was most recently Chief Executive Officer of CLEAResult, the largest provider of energy efficiency and demand response solutions in North America. He was previously President and CEO of Service Experts, a North American home services provider servicing over 700,000 customers. Prior to joining Service Experts, Boose was the President of Direct Energy Services and, from 2007 to 2010, served as the Managing Director of the Heating Services business for British Gas, an operating unit of Centrica PLC. Boose received a BS in accounting and finance, summa cum laude, from Wright State University in Dayton, Ohio. He served on the Board of Directors for British Gas Insurance and Enercare. 

GI Partners completed a majority investment in ARS in 2020 alongside management and Charlesbank Capital Partners, the company’s previous investor. Charlesbank renewed its commitment to ARS through a significant new investment in the business. 

 

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