Affiliates of private equity firm Hellman & Friedman are to make a USD900 million investment to acquire a substantial equity stake in Genesys, a specialist in omnichannel customer experience and contact centre solutions, from existing equity holders.
The investment represents an enterprise value of approximately USD3.8 billion. Following the investment, the Permira funds, along with Technology Crossover Ventures and the other original investors, will continue to own a majority stake in Genesys.
The Genesys Customer Experience Platform improves the efficiency and effectiveness of marketing, sales, and service. It is used by more than 4,700 customers across 120 countries, including the majority of the Fortune 500. It help companies engage their customers and employees while delivering business results.
“We have rapidly expanded our product portfolio, with a focus on omni-channel customer experience, employee engagement, business optimization, and cloud,” says Paul Segre, CEO of Genesys. “Permira has been a tremendous partner over the past four years, and Hellman & Friedman’s investment in Genesys is further validation of both our strategy and execution. This investment will help accelerate our growth.”
Tarim Wasim, managing director, Hellman & Friedman, says: “We believe in the Genesys vision and the commitment of its employees to transform the customer experience. We look forward to working together as the company executes on the next stage of its growth.”
“Since the Permira funds carved Genesys out from Alcatel-Lucent in 2012, Genesys has significantly expanded its leadership in its growing markets,” says Brian Ruder, partner and co-head of technology at Permira. “We are delighted to have Hellman & Friedman as a partner in Genesys as the company grows organically and continues to pursue strategic acquisitions.”
