Rakuten has acquired a 100 per cent stake in fit preference specialist Fits.me.
Rakuten expects the tech startup to further strengthen its e-commerce offerings and marketing solutions by providing a greater personalisation of the retail experience for shoppers while driving operational insights and efficiencies for retailers. Fits.me will operate as a stand-alone business within Rakuten, Inc. and continue to support and grow current and future clients.
Since its founding in 2010, Fits.me’s pioneering virtual fitting room technology has been changing how top brands, such as Thomas Pink, QVC and Pretty Green sell clothing online. The virtual fitting room helps shoppers better understand what clothes fit and suit them before they make purchase decisions. It also provides valuable insights to brands as they aim to better understand their customers, reduce the number of product returns, and enhance loyalty.
“Fits.me represents both the fun and functionality of shopping online and is a natural complement to our growing portfolio of e-commerce and marketing services,” says Rakuten founder and CEO Hiroshi Mikitani (pictured). “Not only does the virtual fitting room provide customers with a more realistic shopping experience, it also empowers merchants with the valuable data they need to continually improve their service.”
Fits.me CEO James B Gambrell, says: “Rakuten built its business by empowering merchants and brands to deliver authentic and engaging shopping experiences, which is exactly the vision of Fits.me. Many fashion retailers are still using basic segmentation techniques, but our fit preference insights help them deliver genuine personalisation, which improves customer loyalty and lifetime value. We are excited to join Rakuten, with its leading e-commerce marketplaces and cutting edge marketing services platform Rakuten Marketing, as we build out our ambitious product plans and accelerate our planned growth in Europe, the USA and now Asia.”
Brian Farrelly, Director of Media Operations at QVC UK, a long-term client of Fits.me, says: "Deriving insight from customer data that can be used to address challenges throughout the business is the next big frontier for apparel retailers. We're excited by Fits.me's direction and potential to help us meet our challenges in this regard, while the backing and experience of the Rakuten Group promises additional big data expertise, technical resources and massive scalability."
