CallMiner, a provider of enterprise speech analytics, has closed USD4m in series C financing from Sigma Partners, Intersouth Partners, Inflexion Partners and an undisclosed partner.
CallMiner plans to use the proceeds to fuel its growth and expansion activities.
Terry Leahy, CallMiner’s president and chief executive, says: “CallMiner’s industry leading speech analytics platform – Eureka – continues to gain rapid traction in the marketplace as evidenced by two consecutive years of triple digit marquee customer growth and corresponding revenue growth. As CallMiner enters 2011, we are poised to capture an even larger share of the market with our advanced enterprise speech analytics product, as well as other expansion plans.”
CallMiner Eureka! enables organisations to hear and act on the true voice of their customers as captured in contact centre conversations. Eureka speech analytics automates the process of extracting information from customer calls uncovering information about customer demands, market trends, how well agents are meeting their service needs and more.
