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IK to buy outsourcing firm

IK Partners’ IK Small Cap III Fund is to invest in Responda Group, a provider of business process outsourcing (BPO) services to small and medium-sized enterprises in Sweden. 

IK Partners’ (IK) IK Small Cap III Fund is to invest in Responda Group, a provider of business process outsourcing (BPO) services to small and medium-sized enterprises in Sweden. 

IK is acquiring its stake from the founding management team who will be reinvesting. Financial terms of the transaction have not been disclosed.
 
Headquartered in Stockholm, Sweden, Responda AB was founded in 2008 by Joakim Ögren and Magnus Johannessen and later became Responda Group as a result of the acquisition of Kalix Tele24 in 2021. Its core offering is centred around managing organisations’ customer service through an omnichannel approach consisting of phone, email, online chat and social media.
 
Following IK’s investment, Responda is aiming to further broaden its offering for existing customers and grow the business via strategic add-on acquisitions.

Completion of the transaction is subject to legal and regulatory approvals.
 

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