Middle market private equity firm One Equity Partners has completed its investment in OneLink, a provider of business process outsourcing (BPO) services. The existing management will retain significant ownership in the business following OEP’s investment.
Financial terms of the private transaction have not been disclosed.
OneLink serves North and Latin American clients in the consumer, telecom, technology, and travel and leisure sectors from 12 state-of-the-art delivery centres in El Salvador, Nicaragua, Colombia and Guatemala. The Company’s 8,000-plus employees provide an integrated portfolio of BPO services, including customer relationship management, sales, technical support, finance and accounting, logistics, supply chain and other back-office services.
“One Equity Partners’ transaction with OneLink leverages our strong expertise in the BPO and CRM sectors continuing OEP’s thesis around consolidation and continued growth as corporations are increasingly outsourcing customer services. Further, we believe that OneLink’s model of customer and employee engagement and satisfaction position the Company to deliver best-in-class services. We are thrilled to partner with Eduardo Salazar and the OneLink management team as they look to deliver innovative solutions to their customers,” says Greg Belinfanti, Senior Managing Director of One Equity Partners.
OneLink continues to attract the interest of blue chip clients seeking a BPO provider capable of servicing all touch points of their customers in real-time, whether by voice, email, chat, web or social media. Additionally, OneLink’s low employee turnover and large millennial workforce have made it the preferred provider.
“One Equity Partners brings world-class investing expertise in the BPO space and will complement management to help accelerate OneLink’s growth into an industry leader,” says Eduardo Salazer, CEO of OneLink. “We are excited about the opportunities ahead for our global clients and employees as we augment our services to include new BPO capabilities and extend our delivery from new regions.”