PARTNER CONTENT
Private Equity Wire chats to Isabel Gomez Vidal, CCO of Alter Domus, winner of the Fund Administrator of the Year: Overall award at the Private Equity Wire US Awards 2025.
What does winning this award mean to Alter Domus?
Winning this award represents more than operational excellence for Alter Domus – it is a recognition of genuine partnership. The private equity industry is evolving rapidly, and our focus has always been to evolve alongside it: anticipating client needs, investing in technology and people, and building solutions that unlock value and growth. I want to thank our clients for their trust, and our teams across 39 offices for their relentless commitment to delivering at the highest level.
Today, Alter Domus serves more than 4,700 private equity clients globally, representing over $1.1tn in private equity AUA and $3.5tn overall. With 2,500 private equity specialists in 23 jurisdictions, we stand at the heart of the alternatives ecosystem. This award validates what we have achieved and motivates us to continue pushing forward.
GP needs are becoming ever more distinct – how has Alter Domus adapted its operating model to better serve clients?
We’ve built operating models that are tailored to each client’s needs – including full outsourcing, co-sourcing and dedicated lift-out arrangements. This range of delivery models allows us to align with clients’ governance structures, technology environments, and long-term strategic priorities. Increasingly, GPs want partners who can embed directly into their operations. Our co-sourcing model gives clients access to our people, data, and workflows across the front, middle, and back office, ensuring interoperability between investment, accounting, and investor-reporting systems.
For larger transitions – such as our lift-outs with leading global asset managers and private markets investment firms – we’ve integrated entire operational teams and systems into Alter Domus. These projects preserve institutional knowledge while accelerating automation, standardization, and global process alignment. Dedicated transition teams manage data migration, system connectivity, and governance to ensure secure, smooth execution. This flexible model positions us as a long-term strategic partner as clients scale across fund types, strategies, and jurisdictions.
How is Alter Domus using technology to create more value for clients?
We continue to invest in proprietary and integrated technologies that form a connected digital ecosystem and strengthen how our clients operate. This ecosystem includes real-time insight tools, workflow engines, transparency solutions, client portals, and accounting environments that reduce duplication and improve accuracy. By giving clients clearer data and more dependable processes, these tools create immediate operational value.
A key part of this evolution is identifying where AI can enhance the value of these platforms. Today, we are applying AI to improve document processing, surface exceptions earlier, and automate routine quality checks — areas where clients immediately benefit through faster turnaround times and more reliable reporting. We are also developing AI-enabled insight tools that help clients spot patterns and outliers more quickly, strengthening decision-making without adding operational burden.
Our architecture is designed to support this development, ensuring interoperability across front-, middle-, and back-office systems so AI capabilities can be introduced in a controlled and scalable way. Our global technology team supports every implementation, ensuring scalability, resilience, and alignment with each client’s operating model. This approach allows us to innovate without disrupting the governance and accuracy that clients depend on.
Ultimately, technology is valuable only in what it enables – helping clients grow and operate with confidence in an increasingly complex investment landscape. Our strategy, including the responsible adoption of AI, is focused on reducing friction, improving data quality, and giving clients a more transparent and responsive operating experience.
How is Alter Domus applying automation and AI to improve efficiency and transparency?
AI is already embedded across many of our processes, helping reduce manual workloads and improve accuracy. DomusDocs, for example, automates document ingestion and classification, streamlining workflows and improving speed and accuracy.
We’re also piloting our AI-enabled tools – including AI Agents and our virtual assistant, domusAI to automate routine tasks, provide instant support, and free our teams to focus on higher-value client work. These tools have reached an 87 percent engagement rate, demonstrating strong adoption and clear gains in productivity and responsiveness.
In addition, we’ve deployed knowledge-based agents across key platforms to deliver real-time support, reduce IT tickets, and ensure proactive service continuity. Together, these capabilities are transforming fund operations – enabling faster, more transparent, and more consistent outcomes for GPs and LPs.
How will Alter Domus continue innovating and strengthening partnerships?
We’re developing next-generation AI-enabled tools – including our analytics persona Domi and the Agency Concierge platform – to provide personalized insights and predictive analytics. These innovations will help clients customize workflows, surface key metrics in real time, and make more informed decisions.
We’re also expanding our global centers of excellence in Manila, Vilnius, and India to reinforce 24/7 delivery and consistent quality. Above all, we remain focused on co-creating technology and service models with clients to drive transparency, efficiency, and long-term growth.
Isabel Gomez Vidal, CCO, Alter Domus – Isabel is a seasoned commercial leader with a track record in scaling capital markets, data, and technology businesses globally. She joined Alter Domus from Dun & Bradstreet, where she served as Chief Revenue Officer and led a team of 800-plus professionals through a major customer and product transformation. Previously, Isabel spent 16 years at Moody’s Analytics, culminating as Chief Revenue Officer. She led global teams across EMEA, the Americas, and APAC, growing the business to $2.8 billion in revenue and overseeing over $8 billion in M&A activity. A passionate advocate for technology and AI, Isabel serves on advisory boards for the Posse Foundation and Quantum Metric.
