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Kana Software to acquire Lagan Technologies from DFJ Esprit

Kana Software, a provider of software solutions for service experience management backed by Accel-KKR, has entered into a definite agreement to acquire Lagan Technologies, a provider of government to citizen technology.

Lagan is being sold by DFJ Esprit, which was the largest shareholder in the company.

The transaction will complement Kana’s capabilities in the communications, financial services, healthcare, retail and technology sectors. 

The terms of the transaction were not disclosed.

Lagan software powers 200 government agencies worldwide at the national, regional and city level, serving 60 million citizens a year.

The combined entities will deliver rapid response to billions of customer service requests annually via the phone, web and mobile devices and will be instrumental in supporting governments to achieve service and efficiency targets. 

There will be the potential to create up to 100 new jobs at Lagan’s Belfast headquarters to accommodate the planned growth within the combined business. Belfast will become Kana’s European headquarters. Lagan will leverage Kana’s North American operations to drive further growth in its business in the US and Canada.

“With this acquisition, Kana will become a clear leader in public-sector SEM — combining our collective expertise, technologies and solutions to support governments and their citizens worldwide. We are delighted to welcome Lagan employees, customers and partners to the Kana family,” says Kana’s chief executive Mark Duffell. 

“Joining Kana will be highly beneficial for our global customer base, broadening the skills we can draw on and accelerating product development,” says Des Speed, chief executive of Lagan. “We believe the combination of our domain expertise in the government sector and Kana’s visionary service experience management platform will drive the next generation of government to citizen solutions. We look forward to leading the way.”

Stuart Chapman, partner at DFJ Esprit and Lagan board member, adds: “We first invested in Lagan in September 2006 and the company has gone from strength to strength over the years, achieving a widely recognised leadership position and successfully establishing itself in the US. We will remain a shareholder of the enlarged business.

“Once the sale is complete, Kana and Lagan will be market leaders in customer service for the government sector, a major success for a company from Northern Ireland and a further example of a venture-backed European company becoming a world leader.”

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