QLess, an specialist in customer experience and queue management software, has secured USD2.5 million in True Growth Capital from Wellington Financial, a privately-held specialty finance firm.
QLess helps companies optimise their customer experience process by providing an interactive platform for employees to manage customer service flow, equipping management with real-time reporting and analytics to boost operational efficiencies. Its cloud-based patented application eliminates physical lines by allowing customers to instead join a virtual queue by mobile phone, website, or via an on-site kiosk. With its learning algorithms, QLess delivers more accurate wait times via text or phone message and notifies customers when it's their turn. QLess queue management software is being used by a diverse range of industries. Key partnerships include Vodafone, Dow Chemical, Renown Medical Group, the University of Texas, as well as government offices in Michigan, Nevada, Texas, New Jersey, Kansas, and many more.
QLess CEO Alex Backer says: "We are proud to partner with Wellington Financial, a distinguished firm with vast resources. Our alliance will help accelerate growth even further and support our vision to eliminate customer lineups around the planet."
Eric Speer of Wellington Financial, adds: "QLess' impressive growth and glowing client reviews emphasize the global need for a transformative queue management solution. Not only has the company improved the customer experience, but employees also benefit from manageable scheduling and a more pleasant interface with their customers. We are excited to be partnering with this successful company as they endeavor towards a world without lines."
