Eurazeo, through its growth team, has agreed to sell its stake in conversational and agentic AI software company Cognigy to AI-powered customer solutions platform NICE, valuing the transaction at approximately $955m.
The acquisition will bring together Cognigy’s AI capabilities, with NICE’s market-leading CXone Mpower platform and its AI-driven customer experience models, creating an advanced AI first CX platform, which will enable enterprises to deploy dynamic conversational AI agents at scale across the front and back office.
Eurazeo led Cognigy’s $100m minority Series C round in June 2024, investing through Eurazeo Growth Fund IV (EGF IV). Since then, Eurazeo has actively supported the company’s growth with strategic, hands-on involvement. Eurazeo’s operating partners were closely engaged with Cognigy’s leadership team from the outset, notably on US go-to-market and product strategy.
Eurazeo also facilitated commercial introductions globally by connecting Cognigy with strategic partners, large enterprise customers, and companies within its extensive portfolio network.
As a member of the board, Eurazeo played a key advisory role in preparing the company for strategic growth and eventual exit. With this transaction, Eurazeo continues to demonstrate its ability to back visionary entrepreneurs and help scale European technology champions globally.
The sale of Cognigy further reflects Eurazeo’s strategic focus and expertise on artificial intelligence.
The transaction closing is subject to customary closing conditions, including receipt of regulatory approvals, the timing of which is dependent on applicable regulatory authorities.
